Claims Admin

Claims Admin - Chubb External Careers

Claims Admin - Chubb External Careers

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• Receive and register claims from policyholders via phone, email, or online portals
• Gather information about the loss, including circumstances, involved parties, and any immediate actions taken
• Document claims accurately and efficiently
• Assess coverage eligibility and inform claimants about their coverage status
• Provide guidance to claimants on the claims process, including required documentation and next steps
• Coordinate with adjusters and other team members to facilitate the investigation and resolution of claims
• Maintain detailed and organized records of all claims interactions and documentation
• Deliver exceptional customer service by addressing claimant inquiries, resolving issues, and providing timely updates on claim status
• Ensure the quality of work is achieved by adhering to established standards and procedures
• Collaborate with team members and other departments to ensure a smooth workflow throughout the claims process
• Stay informed about company policies, procedures, and industry regulations to ensure compliance in all tasks performed
• Participate in training and development opportunities to enhance skills and knowledge related to claims handling and customer service
• Pass all certification exams in various trainings attended

• Excellent attention to detail, with the ability to manage multiple tasks effectively
• Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs
• Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized
• Ability to handle sensitive information with confidentiality and professionalism
• Sound knowledge of claims administration procedures and related systems
• Possess strong customer service behavior
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and claims management software
• Ability to work independently and collaboratively in a fast-paced environment

• Excellent customer service skills
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to maintain a high level of quality in all claims administration activities
• Ability to handle sensitive information with confidentiality and professionalism
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and claims management software

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